Alain Findeli et les étudiants du Master DIS au Forum de la santé à Genève
Du 19 au 21 avril Alain Findeli et deux étudiantes du Master DIS seront au Palais des congrès à Genève pour participer au Geneva Health Forum, World Health Summit : « Santé globale: des innovations durables et abordables dans les soins de santé ». Leur présence au Forum résulte d’un workshop conduit par Bernard Hucher au master DIS en 2015 dans le cadre du projet de 3ème semestre réalisé en partenariat avec les Hôpitaux publics de Marseille (APHM) sur le thème de l’accueil à l’hôpital des parents et proches des patients.
Alain Findeli interviendra dans la session consacrée à l’innovation et à la théorie U: » Theory-U: Designing Innovation For Capacity Building In Health Care« , et deux étudiantes du master DIS, Rania Amami et Domitille Desrippes, présenteront le travail du groupe des M2 effectué à Marseille dans la session poster.
Communication:The domain of healthcare has turned out to be one of the most complex socio-technological systems and challenges (besides e.g., educational systems) we are encountering in our times. Especially when it comes to changing or innovating such systems in a sustainable and thriving manner there are big controversies as to what should be the goals, the means, the stakeholders involved, the technologies used, the economic mechanics, etc. Due to the complexity of the domain, changing such systems requires rather sophisticated innovation technologies that go far beyond extrapolating successful patterns from the past into the future or beyond generating solutions, which are the result of a creativity processes only. The goal of this session is to introduce an alternative innovation process that brings about such changes: Emergent Innovation or Theory-U. Both the theoretical foundations and practical implication of this approach to innovation will be presented.
Poster: Up until recently, the central concern of hospitals has indeed been to maintain and improve their medical expertise and provision. However, non-medical aspects such as the quality of the physical and social environments, the user-friendliness of their services, and the general hospitability of the institutions towards their patients and their visitors also prove to be important. The issue is sometimes framed as the ‘curing/caring’ dialectics. During the first academic semester 2015, the Master’s program in social innovation by design of the University of Nîmes and the city of Marseilles’ public hospitals concluded a partnership in order to investigate the hospitability issue and to improve the experience of relatives and friends during their visit to the patients. The methodology adopted for the project is in line with the latest design innovation for the public sector processes and techniques. The method shows strong similarities with Otto Scharmer’s Theory U model and approach, and is characterized by the following features: complex modeling mapping of the general problematic, multidisciplinary and multi-stakeholder approach, priority of graphic over discursive communication language, ethnographic surveys and empathic/phenomenological observing and listening, participative design workshops (co-design) to facilitate collective intelligence, rapid prototyping.The team of students was coached by two design researchers, one specialist of the Theory U model, two service designers, and the manager of the hospital’s cultural program and special fund. The students split into 4 working teams, yielding the 4 design proposals illustrated in the poster. The concepts were developed in close collaboration with the stakeholders (patients, patients’ association, visitors, doctors, nurses, management and maintenance staff), prototyped in the university’s workshops, and tested in situation.